PRIVACY POLICY

Zenith Rollers Private Limited respects your privacy and is committed to protecting the personal information you provide when using our website to browse, enquire about, or purchase offset printing rollers and related products.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information.

1.1 Information You Provide to Us

When you create an account, place an order, request a quotation, contact us, or otherwise interact with our website, we may collect:

Full name
Company or business name
Billing address
Shipping/delivery address
Email address
Mobile or telephone number
GSTIN and other business or tax information, where applicable
Product requirements and quantities
Printing machine details or roller specifications that you voluntarily provide
Account login information
Information contained in customer-support communications

Any other information that you voluntarily provide to us

1.2 Payment Information

Payments may be processed through third-party payment gateways, banks, or other payment service providers.

We generally do not store complete debit-card, credit-card, UPI, banking, or other payment credentials on our own servers. Such information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

1.3 Information Collected Automatically

When you access our Website, certain technical information may automatically be collected, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of access
Referring website or URL
Approximate location derived from technical information
Cookies and similar technologies
Website usage and interaction information

We use this information primarily to operate, secure, maintain, and improve our Website.

2.COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, web beacons, and similar technologies to:

Keep you signed in
Remember shopping-cart contents and preferences
Process orders
Understand how visitors use our Website
Improve Website performance
Maintain security
Measure advertising and marketing effectiveness
Provide relevant communications or advertisements, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

3. HOW WE USE YOUR INFORMATION

We may use your information for legitimate business purposes, including:

Creating and managing your account
Processing and fulfilling orders
Delivering products
Generating invoices and transaction documents
Processing payments and refunds
Responding to enquiries and customer-support requests
Providing quotations and product information
Communicating with you about orders, deliveries, payments, returns, warranties, and service matters
Verifying customer or business information where reasonably necessary
Improving our products, Website, services, and customer experience
Detecting and preventing fraud, abuse, unauthorized activity, and security incidents
Complying with applicable laws and regulatory requirements
Maintaining business, tax, accounting, and transaction records
Sending promotional or marketing communications where permitted by applicable law and, where required, with your consent
Protecting our legal rights and interests

4. SHARING OF INFORMATION

We do not sell your personal information as a business practice. We may share information with trusted third parties where reasonably necessary to provide our services or fulfil the purposes described in this Privacy Policy, including:

Payment gateway and payment-processing providers
Courier, logistics, and delivery partners
Website hosting and cloud-service providers
IT, software, analytics, and cybersecurity service providers
Customer-support and communication providers
Accounting, auditing, legal, and professional advisers
Government authorities, regulators, courts, or law-enforcement agencies where legally required
Business partners or service providers where necessary to fulfil your order or provide a requested service

Third parties receiving information from us are expected to process it for legitimate purposes and in accordance with applicable contractual, legal, and security requirements.

5. BUSINESS AND GST INFORMATION

If you purchase products for business purposes, we may collect and retain information such as your company name, GSTIN, billing details, shipping details, and other transaction information required for invoicing, taxation, accounting, compliance, and business records.

6. COMMUNICATIONS

We may contact you through email, telephone, SMS, WhatsApp, or other communication channels regarding:

Orders
Payments
Shipping and delivery
Returns and refunds
Product enquiries
Account-related matters
Customer support
Security or important Website notices

Where permitted by applicable law, we may also send promotional communications. You may opt out of marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us. Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing communications.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, taxation, legal compliance, dispute resolution, fraud prevention, and enforcement of our agreements. The retention period may vary depending on the type of information and applicable legal or regulatory requirements. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable law.

8. DATA SECURITY

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction. Depending on the nature of the information and our systems, these measures may include access controls, authentication mechanisms, encryption, secure hosting, monitoring, backups, and other appropriate security practices. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your information.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, payment services, social-media platforms, logistics providers, or other external services. Those third parties operate under their own terms and privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing information to it.

10. CHILDREN’S PRIVACY

Our Website is intended for adults and business customers and is not directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to certain personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt. out of certain marketing communications
Raise a grievance or privacy-related complaint
Exercise other rights available under applicable data-protection laws

To exercise an applicable right, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests. Some requests may be subject to legal, contractual, accounting, taxation, security, or other legitimate limitations.

12. GRIEVANCE OFFICER / PRIVACY CONTACT

For privacy-related questions, requests, or complaints, please contact: Privacy / Grievance Officer: Mr. Gurmeet Singh Company: Zenith Rollers Private Limited Address: D – 10, Sector 8, Noida, UP 201301, India Email: ecom@zenithrollers.com Phone: +91 81781 36992 We will make reasonable efforts to address privacy-related requests and grievances within the period required by applicable law.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store information on servers located outside India. Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate contractual, technical, or organizational safeguards.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology, legal requirements, or applicable regulations. When we make changes, we will update the “Last Updated” date at the top of this Policy. Where required by law, we may provide additional notice or obtain consent. We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact us: Zenith Rollers Private Limited Website: shop.zenithrollers.com Email: ecom@zenithrollers.com Phone: +91 81781 36992 Registered Office: D – 10, Sector 8, Noida, UP 201301, India

PRIVACY POLICY

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